Sign in
One account for the web, and for the desktop app once it ships: the same email and password everywhere.
One account, everywhere
- Account
- Your email address and a password, or Google or Apple where offered. Used on the web, and by the desktop app once it ships. It owns your subscription, your chats, your projects and your scheduled tasks.
- The desktop app
- Cannot be installed today. The new one will sign in with the same account, the same email and password as the website.
On the web
Two steps: your email first, then your password. Signing up is the same two steps with a new password of at least 8 characters, and then a third: we email a six-digit code that confirms the address. Type it in and you are signed in; nothing to open, no second tab. That code is valid for ten minutes and for five tries, and it works once. With two-step verification on (Settings › Security), a login from a new browser has a third step of its own: another six-digit code by email, on the same terms. A browser you verified stays trusted for 30 days. Continue with Google works too, and an account made that way has no password at all: to add one, sign in with Google, open Settings › Security and press Email me a code. We send a six-digit code to your address; type it in with the password you want and it is set. Apple is on the way. Whichever way you sign up, you confirm that you are 18 or older: PocketPhantom is for adults (see the terms).
Forgot your password? Press Forgot password under the password field. We email a link that is valid for an hour; it opens a page where you choose a new one. An account that signs in with Google has no password to reset, so that page cannot set one: use Settings › Security instead.
You stay signed in for a month on that browser, longer if you keep using it. Log out from the sidebar's account row. Sign in on a second browser or phone and your chats are there, the same ones: they are saved to your account, not to the browser.
When sign-in fails
- A code does not arrive, at sign-up or at login: check spam, then Send a new code. It comes from [email protected].
- Wrong code five times: the code is thrown away; request a new one.
- You never confirmed a sign-up: log in with the same email and password. That puts you back on the code screen with a fresh code.
Something missing or wrong? Tell us.