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One account for the web, and for the desktop app once it ships: the same email and password everywhere.

One account, everywhere

Account
Your email address and a password, or Google or Apple where offered. Used on the web, and by the desktop app once it ships. It owns your subscription, your chats, your projects and your scheduled tasks.
The desktop app
Cannot be installed today. The new one will sign in with the same account, the same email and password as the website.

On the web

Two steps: your email first, then your password. Signing up is the same two steps with a new password of at least 8 characters, and then a third: we email a six-digit code that confirms the address. Type it in and you are signed in; nothing to open, no second tab. That code is valid for ten minutes and for five tries, and it works once. With two-step verification on (Settings › Security), a login from a new browser has a third step of its own: another six-digit code by email, on the same terms. A browser you verified stays trusted for 30 days. Continue with Google works too, and an account made that way has no password at all: to add one, sign in with Google, open Settings › Security and press Email me a code. We send a six-digit code to your address; type it in with the password you want and it is set. Apple is on the way. Whichever way you sign up, you confirm that you are 18 or older: PocketPhantom is for adults (see the terms).

Forgot your password? Press Forgot password under the password field. We email a link that is valid for an hour; it opens a page where you choose a new one. An account that signs in with Google has no password to reset, so that page cannot set one: use Settings › Security instead.

You stay signed in for a month on that browser, longer if you keep using it. Log out from the sidebar's account row. Sign in on a second browser or phone and your chats are there, the same ones: they are saved to your account, not to the browser.

When sign-in fails

  • A code does not arrive, at sign-up or at login: check spam, then Send a new code. It comes from [email protected].
  • Wrong code five times: the code is thrown away; request a new one.
  • You never confirmed a sign-up: log in with the same email and password. That puts you back on the code screen with a fresh code.

Something missing or wrong? Tell us.