Troubleshooting

The code does not arrive

Look in spam, then press Send a new code. Codes expire after ten minutes and work once; the button waits half a minute between sends, and an address can have five new codes an hour. A browser you verified for two-step is not asked again for 30 days. The sender is [email protected].

You signed up but never typed the code

Log in with the same email and password. That puts you back on the code screen and sends a fresh code. Signing up again with the same address works too: it sends a fresh code rather than making a second account.

Forgot your password

Press Forgot password under the password field, or open pocketphantom.com/forgot-password. The link we send is valid for an hour and works once. If your account signs in with Google, there is no password to reset: sign in that way and add one in Settings › Security, where we email you a six-digit code.

The web chat says Sign in

Your session ended or you are in a different browser. Log in again; the message you typed comes back into the box.

Too many messages

Thirty messages in ten minutes is the limit per account. Wait a few minutes.

Voice does not work

Use Chrome or Edge and allow the microphone when the browser asks; dictation uses the browser's own speech recognition.

A scheduled task failed

Its chat says why: the AI was busy, something went wrong on our side, or your included AI credit was used up. Press Run now on the Scheduled page to try again; a recurring task also tries again at its next time. If your plan no longer includes scheduled tasks, the chat says so and the task is switched off until you switch it on again.

Something is down

The Status page shows live incidents and the last 7 days of uptime. If it is green and you are still stuck, open a ticket.